Guide to navigating tableside payments

Frequently asked questions

• Question

  How to pair a Reader?

  Answer

  1. Open the Settings app on your mobile device and toggle Bluetooth ON, make sure that there are no previous Square Readers paired in the settings. If so, make sure you hit ‘Forget device'.
  2. Press and release the button on your Square Reader to turn it on.
  3. Open the XPO app and click on settings in the top left corner, then select "Setup Reader" - If you see your Square Reader listed, tap on the listed device and tap Forget This Reader.
  4. Tap Connect a Reader.
  5. Press and hold the button on the reader for at least 3 seconds. Release the button as soon as you see orange flashing lights. If you see red flashing lights, you’ve held the button too long and you’ll need to try this step again.
  6. Tap Pair on the prompt to confirm the Bluetooth pairing request. On Android devices, quickly tap Pair and Pair & connect within 5 seconds each time you are prompted until the connection is successful. When the connection is successful, you will see the reader listed as Ready in the XPO app.

• Question

  How do I check my transaction history?

  Answer

  In the XPO app in the bottom navigation bar click on Transactions.

• Question

  How do I hard reset my Square Reader?

  Answer

  1. Clear any devices from the Bluetooth settings of the iPad
  2. Turn Bluetooth OFF then ON
  3. Hold down the button on the Square reader while it flashes yellow, then red. Let go after the lights stop flashing (around 15 seconds)
  4. Immediately repeat the process of holding the button down until the lights stop flashing. This needs to be done within 30 seconds of the first hard device reset.
  5. Press the button once to see the green lights
  6. Pair the Square reader to the XPO App

If you cannot find a solution, contact us by one of the options below.

• XPO Support Line

  604-210-1200

  This number should only be used for an emergency situation where service is being impacted.

• XPO support

  support@xpotech.net

  For any questions regarding XPO, please email the support address – someone on the XPO team will get back to you as soon as possible.